Behind Every Successful Small Business Are Families!

A few months ago, a customer came to me with dog food questions.  Itchy skin, chronic ear infections and overall discomfort were making her dog miserable.  After discussing the current food she was feeding, I made some suggestions and sent her home with a free bag of food to try. When she returned a few weeks later, there had been some improvement, but I explained that it can take longer for the skin to calm down and the toxins to leave the system.  We added some fish oils to the diet and a medicated shampoo to apply weekly to help remove dead skin and yeast.  One large bag of food later, and following my suggestions, her dog was thriving!  I LOVE it when what we suggest works!!

Fast forward to yesterday.  Same customer comes in and picks up some treats for her pup.  I ask if she also needs food, and she replies, "I can actually get it cheaper online, but I appreciate everything you've done."

So, I live in this world.  I know people buy everything from toilet paper to computers to dog food online, but I have to speak my heart.  Behind 47 years of pet care in this building there are families.  My family, my groomers' families, my daycare families and my front room families.  I also understand that there are families behind the warehouse workers somewhere else, in some other state, that depend on online sales of dog food, but they are not the people that love these pets.  They are not the staff that watches over these pets.  They are not us.  Their kids are not in the local schools.  They are not sending their kids to the local daycare, or eating at local restaurants.  Their parents don't go to the local salons, and they don't frequent any local businesses whatsoever.  We do.

When you make a decision to buy something, I simply ask you to consider the community.  Small businesses are closing up at an alarming rate all over the country, and much of that's business has gone online.  Another large chunk has gone to huge box stores where you might save a buck, although we are often LESS expensive than PetCo and PetSmart, but there is no knowledge, no education, and no connectivity to you and certainly not to the your pet.  Small, independent business still builds the character of small towns and they still feed the community tax base.   Call me crazy, but I still shop smaller, local businesses whenever and wherever possible because I want to support families.  I know I might find a better 'deal' but I also  know how my heart breaks every time I see a small business roll up their welcome mat and shut the lights off for the last time.

Business at The Village Groomer is strong, don't get me wrong, but every time someone decides to go online, the fiber of the local business and the strength of the local community dies just a little bit.  This life and this world we live in is about more than the almighty dollar.  It's about families, and communities, and kids, and familiar places to go to be taken care of and be appreciated.  We appreciate you all and your business, as do the other family-owned shops and services in the Walpole area.  Some of us have been here for 2 and 3 generations.  If we lose that fabric in our communities, so much more than a store is gone.

Please, shop local when you can.  Support local business.  Support local families.  Keep money IN our communities where the taxes are useful to US.  And, lastly, don't tell us you found it cheaper online.  We know what is happening and we work everyday, every minute to keep you coming back.  We like to think we still make a difference.  We love.  You can't get that online.



Happy Holidays VG Friends!

Thanksgiving morning 2016.  It's 5:30am and the whole house is asleep.  Soon my 5 year old and my 18 year old will wake up and start tormenting each other.  Then my incredible mom will arrive, and my wife and I will spend a quiet day with the family.  This of course includes our 6 dogs and 2 cats, as well as the chickens, ducks and goats.  Oh, and the fighting fish and placo.  

The Thanksgiving rush was actually incredibly manageable this year.  We accommodated almost every request, except a few of those last minute call ins.  Thank you to my incredible coworkers, Annie, Melissa, Kat, Brit, Kathy, Javier, Miguel, Christopher, Kendyl & Alex for a smooth holiday rush.  Your babies were in good hands.

I am looking back on this past year, and I want to say thank you to so many of you.  It has been a challenging time for me personally, working my way back from a life-changing injury.  Your support and love and continued dedication to The VG and what we are always creating means more to me than I can ever express.  From me personally, and my mother Kathy, thank you for our 46th successful year.  

I thank my staff and my clients, and express the deepest gratitude, because without all of you, there wouldn't be a VG!  It is a group effort to have something so incredible and positive with such longevity.  

Speaking of longevity, I want to take a moment and celebrate the 20th anniversary of working with Anne Francis.  Anne walked through the door when she was 18 and blew my mind with her grooming.  20 years later, she is a celebrated member of GroomTeam USA, placing in the top 5 competitive groomers in the USA!  She has been named Best Journalist in the industry, and is now teaching at conferences around the country.  I am in awe of her dedication and continued passion for grooming, and my mom and I are so proud to call her family.  We have been through so much in our lives over 20 years, and she is one of my best friends.  I celebrate you, Annie, and the gifts and energy you bring to the grooming table and my life.  I love you with all my heart.

I wish all of you a wonderful and loving Thanksgiving holidays.  To all of you from all of us, may your Thanksgiving Day be exactly what you need!










NEW Canidae Pure has arrived!!!!

If you have a dog with skin issues, please give Canidae Pure Elements a try.  A limited ingredient diet from a family-owned manufacturer will help alleviate your pets itchy skin and support American workers and families!  3# sample bag will arrive 10/28/16.  Canidae will be at our Fur and Feathers Festival October 29th from 11-2!

Thank you! Thank you! Thank you! Your Pure Elements product has changed my life! How’s that? I have a extremely rare “picky eater golden retriever with a sensitive stomach” so finding a food that didn’t make him vomit or have loose stools was the first goal. And secondarily having him eat it. I used to mix gravy, canned food or people food into the various kibble products just to trick him into eating it. Then I tried Canidae products. We tried a couple of the life stages with limited results and then  – Canidae Pure Elements. At last I have a quality dog food that I can scoop into a bowl and I don’t have to add anything! He eats it all so I don’t have to worry about his brother finishing it for him. After 3 years I finally have a solution. Even though your product is more expensive than most – I save on carpet cleaning, add-ins and time. Thank you!

-Marjori L.

47 Years and going strong!

This fall marks the 47th anniversary of The Village Groomer and Pet Supply, and along with the fine folks at Holmes Family Vet Clinic and The Bird and Reptile Connection,  Chiropractor Dr. Cheryl Tarateta, as well as our sister store, Chickadee Seed & Feed, we will start the Annual Fall Festival of Fur and Feathers!  Stay tuned for details!  A day of fun at the plaza to celebrate you and the pets you trust us to care for.

The Pet Plaza has evolved into something so incredible and special through the 22 years we have been on Route 1.  Now we boast the area's finest grooming, holistic health center for foods and supplies, doggy daycare, compassionate medical care with Dr. Holmes, Dr. Fiske and chiropractor Dr. Tarateta, a specialty shop for exotic birds and our bird and barn shop!  All women-owned businesses with involvement in our local community.  And we are thriving!!!  That's what happens when you get a group of inspired, empowered professional women together.  Anything is possible.

So, keep an eye on this blog for updates about The Village Groomer and our upcoming events for the plaza.  Come and see us soon!